2018-2020 Strategic Plan

Download the Complete 2018-2020 Strategic Plan


This plan is the culmination of a rigorous process that included input from library staff, the Board of Trustees and community stakeholders who were actively engaged in discussions about the community, patron experiences and everyone’s aspirations.  It serves as the guiding document for everything we do in the coming years.

The plan was adopted by a unanimous vote of the Board of Trustees on December 20th, 2017.

Mission Statement:

  Reed Memorial Library will create exciting, enriching, engaging experiences for discovery and growth with a commitment to every person.


  Everyone who utilizes the library will have their best possible experience.

  • We will offer programs and services that meet or exceed our patrons expectations
  • We will establish roots in the community through strategic partnerships
  • We will utilize innovative tools and technologies to make an impact on our organization and the lives of our patrons
  • We will treat every person with care, respect and enthusiasm
  • We will refresh, renew and revamp the impression of the library


  Empowering Everyone

Organizational Priorities

Stimulate imagination and discovery
Support and complement local schools
Be a community hub
Create lasting memories

Strategic Focuses

Incorporate a Continuous Improvement Program to focus on the following areas:

Equipment, Systems and Space
To make the library a multi-use destination where everyone feels welcome, comfortable and energized and we fully utilize our physical and virtual spaces to provide complete access to our services and resources.

Patron Experience
To create a dynamic and enriching environment where patrons have a consistently outstanding experience and look forward to their next visit.

Healthy Organization
To strengthen the policies, practices and culture of our library to make it an efficient and fiscally responsible organization that supports staff with opportunities for growth.

Community Hub and Public Relations
To deepen our commitment to the community we serve by engaging staff locally and exploring the ways we can most effectively reach our patrons through new and traditional mediums.

Collections and Services
To better understand the needs and interests of our patrons and to provide them with timely, relevant and interesting collections, services and programming.